zoy 9 Terms
& Conditions

To be eligible to open and use a zoy 9 account, you must satisfy ALL of the following conditions at the time of registration and throughout the duration of your account:

• You are at least 18 years of age. This is an absolute minimum and is non-negotiable under any circumstance.
• You are a natural person (not a corporation, trust, partnership, or other legal entity).
• You are registering the account for your own personal use only and not on behalf of any third party.
• You are not a current employee, contractor, director, officer, or immediate family member of a zoy 9 employee or partner in a role that would create a conflict of interest with fair play.
• You are not self-excluded from any gambling platform as a result of a responsible gaming request submitted to zoy 9 or any affiliated platform.
• You have not previously had a zoy 9 account closed or suspended due to a terms violation, fraudulent activity, or underage access.

zoy 9 takes the protection of minors extremely seriously. Any account found to belong to a player under the age of 18 will be suspended immediately upon discovery. All funds in the account at the time of suspension will be withheld pending investigation. Deposits made by underage players will be returned to the originating payment method after the investigation is complete, minus any winnings generated, which will be forfeited in full. zoy 9 may report underage gambling incidents to relevant authorities.

Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on devices accessible to minors. If you believe a minor has accessed zoy 9 using your device or payment method, contact us immediately at [email protected].

All financial transactions on zoy 9 are conducted in Bangladeshi Taka (৳). zoy 9 does not charge deposit or withdrawal fees on standard transactions processed via bKash, Nagad, Rocket, or Upay. However, your mobile financial service provider may apply their own transaction fees, over which zoy 9 has no control.

Anti-Money Laundering (AML): zoy 9 is committed to preventing the use of the platform for money laundering or any other financial crime. All deposits and withdrawals are monitored for suspicious patterns. zoy 9 reserves the right to hold any transaction, request documentation, suspend an account, and report activity to relevant authorities if it suspects that a player is using the platform in a manner inconsistent with genuine recreational gambling. Winnings generated through suspicious betting patterns may be voided pending investigation.

Chargebacks: Initiating a chargeback, payment reversal, or dispute with your bank or mobile financial service provider in respect of a zoy 9 deposit is a material breach of these Terms & Conditions. Any account where a chargeback is initiated will be suspended immediately. The amount subject to the chargeback will be deducted from the account balance, and the account may be closed permanently. zoy 9 reserves the right to pursue recovery of chargeback losses through legal means.

zoy 9 offers a range of bonuses and promotional offers to eligible registered players, including welcome bonuses, reload bonuses, BPL cricket specials, and seasonal promotions tied to Eid, Pohela Boishakh, and the T20 World Cup. All bonuses are subject to the specific terms published alongside each individual offer, which form part of these Terms & Conditions.

The following general bonus rules apply to all zoy 9 promotions unless the specific promotion terms explicitly state otherwise:

• Bonuses are available to verified accounts only. Players who have not completed KYC are not eligible to claim or withdraw bonus-derived winnings.
• Each promotion may be claimed once per player, per household, and per payment method. Using multiple accounts to claim the same bonus is fraud and will result in closure of all associated accounts.
• All bonus funds are subject to a wagering requirement (also referred to as a playthrough requirement), expressed as a multiplier (e.g., 20x). The wagering requirement must be met before any bonus-derived winnings can be withdrawn.
• Wagering contributions vary by game type: slots typically contribute 100%, live casino games contribute at a reduced rate (typically 10–20%), and sports bets must meet minimum odds requirements as stated in the specific promotion terms.
• Bonuses have a time limit. If the wagering requirement is not met within the stated period, the bonus and any associated winnings will be forfeited automatically.
• zoy 9 reserves the right to withdraw, modify, or cancel any promotion at any time. If a promotion is cancelled after a player has already opted in, the player will be notified and any bonus already credited will be handled in accordance with the cancellation notice.
• Bonuses cannot be transferred between accounts, exchanged for cash outside the wagering process, or used in combination with other offers unless explicitly stated.

Players who open a zoy 9 account for the primary purpose of exploiting bonuses, who use strategies designed to artificially fulfil wagering requirements with minimal risk (commonly known as bonus abuse or matched betting), or who use bots or automated systems to place bets, will have their bonus privileges revoked and their accounts reviewed for potential closure.

zoy 9 reserves the right to suspend, restrict, or permanently close any player account at its discretion, including but not limited to circumstances where:

• A player is found to have breached any clause of these Terms & Conditions.
• A player is found to be under 18 years of age.
• A player fails to complete KYC verification within a reasonable period when requested.
• Suspicious financial activity is detected on the account.
• A player requests self-exclusion through the Responsible Gaming tools.
• A player submits a voluntary account closure request via email to [email protected].

Voluntary Closure: If you wish to close your zoy 9 account, contact support at [email protected] with your full name, registered email address, and mobile number. Any remaining verified balance will be returned to your registered payment method within 5 business days of the closure request being processed, provided there are no pending investigations or active bonus wagering requirements.

Closure Due to Breach: Where an account is closed as a result of a terms violation or prohibited conduct, any funds in the account may be forfeited in full, depending on the nature of the breach. zoy 9 will notify the player of the closure decision and the reason via the registered email address. Players who believe a closure decision was made in error may submit a formal dispute to [email protected] within 30 days of the closure notice.

Dormant Accounts: An account that has had no login activity for a continuous period of 12 months or more is classified as dormant. zoy 9 may apply a dormancy administration fee of up to ৳200 per month to dormant accounts after the 12-month threshold, deducted from the account balance. Players will be notified by email at the registered address before dormancy fees are applied.

Governing Law: These Terms & Conditions are written and published in the English language. In the event of any dispute, the English version of these terms is the authoritative version. zoy 9 operates as a private online platform. All disputes arising from these terms are subject to resolution through direct negotiation in the first instance, with zoy 9's final decision communicated within 30 days of a formal written dispute being received.